We got hit with some heavy rain this week, and it cost us. Four guests canceled reservations they’d booked last month, and we refunded every dollar — over $1,000 total. It stung. But it’s exactly the kind of moment that shows what Monument Glamping actually stands for.
Most Airbnbs, campgrounds, and even hotels hold some kind of retainer when a guest cancels. It’s standard practice — the business keeps a piece of the booking to cover the risk. We don’t do that. If Mother Nature puts a damper on your trip, we refund you in full.
And it doesn’t stop at weather. Family emergency, you got sick, a snowstorm or monsoon rolled in, your plans simply changed — whatever the reason, we refund. We’re not in the business of stiffing people over circumstances they can’t control.
Here’s why this matters if you’re deciding whether to book a night at Monument Glamping. We’re private-property glamping in Monument, Colorado — not a campground, not an RV park, not an outdoor resort. Our safari tents and container homes come with real beds, private hot tubs, fire pits, and creekside quiet, all on private land. That’s the experience. But we also know that booking any outdoor getaway comes with a little hesitation: what if the weather turns, what if something comes up, what if we have to cancel?
We built our refund guarantee specifically to remove that hesitation. There is no risk in booking with us. If your trip falls through for any reason, you get your money back — not store credit, not a rebooking voucher, your money.
This week proved it’s not just a policy on paper. Four cancellations, over $1,000 refunded, no arguments. It cost us. We’d make the same call again.
If you’ve been eyeing a night away — a staycation, an anniversary, a quiet weekend by the creek — there’s nothing standing in your way. Book today at MonumentGlamping.com. And if life changes your plans, we’ll be here, and so will your refund.
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